Makruzz, operated by MAK Logistics Pvt. Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website https://makruzz.com and our ferry booking services.

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Residential Address
• Nationality
• Date of Birth (where required)
• Government-issued Identity Proof
• Passenger Details
• Booking Information
• Travel Schedule
• IP Address
• Browser Information
• Device Information

2. How We Use Your Information

Your information is used for the following purposes:

• Processing ferry ticket bookings
• Generating PNR and travel documents
• Sending booking confirmations
• Customer support
• Refund and cancellation processing
• Security verification
• Fraud prevention
• Legal compliance
• Improving our services

3. Payment Information

Payments are securely processed through trusted payment gateway providers. Makruzz does not store your complete debit card, credit card, bank account details, CVV, UPI PIN or internet banking credentials.

4. Cookies

Our website uses cookies to improve your browsing experience, remember user preferences, and analyze website traffic. You can disable cookies through your browser settings if desired.

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with:

• Government Authorities
• Payment Gateway Providers
• Technology Service Providers
• Customer Support Partners
• Law Enforcement Agencies
• Regulatory Authorities

6. Data Security

We use industry-standard security measures to safeguard your personal information against unauthorized access, alteration, disclosure or destruction.

7. Data Retention

Your personal information is retained only as long as necessary for providing our services, complying with legal obligations, and resolving disputes.

8. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Request deletion where legally applicable
• Withdraw consent where applicable
• Raise privacy-related concerns

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Children's Privacy

Our services are intended for the general public. We do not knowingly collect personal information from children without appropriate consent where required by law.

11. Changes to this Policy

Makruzz reserves the right to update this Privacy Policy at any time. The updated version will be published on this page along with the revised effective date.

12. Contact Us

By using the Makruzz website and ferry booking services, you acknowledge that you have read and agreed to this Privacy Policy.